Privacy Policy

911Houstonserver LLC ("911Houstonserver," "we," "us," or "our") provides service of process, skip tracing, and court document retrieval in the Houston, Texas metro area. This Privacy Policy explains what information we collect through our website at 911houstonserver.com, by phone, email, and text message, and while providing our services; how we use and protect it; and the choices you have.

1. Information we collect

Information you give us

• Quote requests: your name, email address, phone number, the type of service you need, urgency, the service address, and any message you include.
• Job details: legal documents to be served or retrieved, case and court information, and details about the person or business to be served or located.
• Payment information: billing details you enter on our online payment form. Payments are handled by a third-party form and payment processor; we do not store full card numbers on our website.
• Communications: the content of emails, calls, and text messages you exchange with us.

Information gathered while performing services

To complete service of process, skip tracing, and document retrieval, we may gather information about people and businesses named in legal matters, such as names, addresses, vehicle and occupancy details, photographs and GPS locations of service attempts, and public court records. We collect this only for lawful purposes connected to the legal matter our client hired us for.

Information collected automatically

When you visit our website, our website host may automatically record standard technical data such as IP address, browser type, pages viewed, and referring pages.

2. How we use information

• To respond to quote requests and provide the services you hire us for.
• To send job status updates, service attempt notices, and affidavit-of-service notifications.
• To process payments and send invoices and receipts.
• To prepare affidavits, due-diligence reports, and other records required by law or court rules.
• To communicate with you by phone, email, and, with your consent, text message.
• To comply with legal obligations and protect our rights.

3. Text messaging (SMS/MMS)

If you provide your mobile number and agree to receive text messages from 911Houstonserver LLC, we use that number to send messages related to your request or account, such as quote follow-ups, job status updates, service attempt notifications, affidavit and invoice notices, and, if you have agreed to them, occasional offers about our services. Messages may include pictures (MMS). Message frequency varies. Message and data rates may apply.

• Reply STOP at any time to opt out. You will receive one confirmation message and no further texts.
• Reply HELP for help, or contact us at (281) 944-5158 or service@911houstonserver.com.
• Consent to receive text messages is not a condition of purchasing any service.

See our Terms and Conditions for the full terms of our text messaging program.

4. How we share information

We do not sell or rent personal information. We share information only as follows:

• With our clients and the courts: service results, affidavits, and records are provided to the client who hired us and filed with courts as required.
• With service providers: companies that help us operate, such as case management software, payment processing, website hosting, email, and text messaging providers. They may use information only to perform services for us.
• With forwarding partners: when a job must be served outside our area, we may share job details with a trusted process server in that area to complete it.
• For legal reasons: when required by law, subpoena, or court order, or to protect the rights, property, or safety of our company, clients, or others.
• Business transfers: in connection with a merger, sale, or transfer of our business, subject to this policy.

The text messaging protections in Section 3 apply to all sharing described above.

5. Cookies

Our website uses cookies that are needed for the site to work and to understand how visitors use it. You can block or delete cookies in your browser settings; some parts of the site may not work properly without them.

6. Data retention

We keep information for as long as needed to provide our services, maintain records of service as required by law and court rules, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or securely dispose of it.

7. Security and confidentiality

Confidentiality is central to our work. We use reasonable administrative, technical, and physical safeguards to protect information, limit access to staff and partners who need it, and use secure tools for case management and payments. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

• Text messages: reply STOP to opt out at any time.
• Email: ask us to stop non-essential emails at any time.
• Access and correction: you may ask to review, correct, or delete personal information you gave us. We may keep records we are legally required to retain, such as affidavits and records of service.

To make a request, contact us using the details below. We will respond within a reasonable time.

9. Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has given us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact us