Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the 911Houstonserver LLC website at 911houstonserver.com, our text messaging program, and the service of process, skip tracing, and document retrieval services we provide. By using our website, requesting a quote, placing an order, or opting in to text messages, you agree to these Terms and to our Privacy Policy.

1. SMS/MMS messaging terms

Program name: 911Houstonserver Client Alerts

Program description: When you opt in, 911Houstonserver LLC sends text messages (SMS and MMS) to the mobile number you provide. Messages include quote follow-ups, job status updates, service attempt notifications, affidavit-of-service and invoice notices, and appointment or scheduling reminders. If you separately agree to receive them, we may also send occasional offers and updates about our services.

How you opt in

You opt in by entering your mobile number on our quote or contact form and checking the box agreeing to receive text messages, by texting us first, or by giving us verbal or written permission when you place an order. Consent is not a condition of purchasing any service.

Message frequency and cost

• Message frequency varies based on your requests and the status of your jobs.
• Message and data rates may apply. Check your mobile plan for details.

How to opt out and get help

• Reply STOP to any message to stop receiving texts. You will receive one final message confirming you have been unsubscribed, and no further texts will be sent. Words such as END, CANCEL, UNSUBSCRIBE, and QUIT also work.
• To rejoin, reply START or opt in again on our website.
• Reply HELP for help, or contact us at (281) 944-5158 or service@911houstonserver.com.

Carriers and delivery

Supported carriers include major U.S. carriers such as AT&T, T-Mobile, and Verizon. Carriers are not liable for delayed or undelivered messages. Delivery of messages depends on your carrier and device and is not guaranteed.

Eligibility and your number

You must be at least 18 years old and the account holder of the mobile number, or have the account holder's permission, to opt in. Tell us promptly if you change or give up your mobile number.

2. Our services

911Houstonserver LLC provides:

• Service of process: delivery of subpoenas, summons, citations, complaints, and other legal documents in the Houston, Texas metro area, with same-day rush service, rush service (first attempt within 48 hours), and routine service (first attempt within 2–3 days). Rush and routine times refer to the first attempt, not completed service.
• Skip tracing: locating people for legal matters using public records, databases, and investigative methods permitted by law.
• Document retrieval: obtaining court filings, deeds, liens, and other public records from courts and government offices.

Jobs outside our service area may be completed through trusted forwarding partners.

3. Client responsibilities

• Provide complete and accurate documents, addresses, and descriptions of the person or business to be served.
• Make sure you have a lawful purpose for any service, search, or skip trace you request, and use the results only for that purpose, in line with applicable laws.
• Tell us promptly about any change, stay, dismissal, or settlement that affects a job. Work completed before we receive notice may still be billed.

4. Quotes, fees and payment

• Quotes are free and are based on the information you provide. Final fees may change if details change, such as additional addresses, extra attempts, rush requests, mileage, or court fees.
• Payment is due as stated on your quote or invoice. You can pay through our secure online payment form.
• Fees cover the work and attempts performed, whether or not service is completed, unless we agree otherwise in writing.

5. No guarantee of results

We make diligent, good-faith efforts on every job, but we cannot guarantee that a person will be served, located, or that a record will be available within a set time. Results depend on factors outside our control, including the accuracy of the information provided and whether the person can be found.

6. Not legal advice

911Houstonserver LLC is not a law firm and does not give legal advice. Nothing on our website or in our communications is legal advice. Consult a licensed attorney about your legal matter, including deadlines and the method of service required.

7. Confidentiality

We treat client documents and case information as confidential and share them only as needed to perform the job, as described in our Privacy Policy, or as required by law or court order.

8. Limitation of liability

To the fullest extent permitted by law, 911Houstonserver LLC is not liable for indirect, incidental, special, or consequential damages arising from our website, text messages, or services. Our total liability for any claim relating to a job is limited to the amount you paid us for that job.

9. Website use

The content on our website, including text, logos, and images, belongs to 911Houstonserver LLC or its licensors. You may not misuse the website, interfere with its operation, or submit false information through its forms.

10. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Texas.

11. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of our website, services, or text messaging program after a change means you accept the updated Terms.

12. Contact us